Retail: Unplugged
Championing the New Zealand Retail Sector
Episodes
83 episodes
Empowering Retail: Managing and motivating Gen Z in the workplace
Gen Z is reshaping the retail workplace – but many employers are not sure how best to engage and motivate this next generation. In this episode, our HR partner People and Culture shares practical tips on what Gen Z really values at work, how to...
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Empowering Retail: Generative AI vs Agentic AI
AI is evolving fast - but what’s the difference between tools that create content and those that can actually take action? In this episode, Annexa and Oracle NetSuite break down both generative AI and agentic AI in simple terms, and how retaile...
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Empowering Retail: Turn Transactions into Loyalty
Loyalty doesn’t have to be complicated. In this episode, we’re joined by Tranxactor to unpack how Kiwi retailers can deliver seamless loyalty, gift cards, and POS integrations without the overwhelm. Whether you’re a single store or scaling fast...
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Empowering Retail: Supporting Teams Through Tough Times
After a threatening or violent incident at work, your team’s wellbeing needs immediate attention - and the right support can make all the difference. In this episode with Retail NZ partner Workplace Support, we cover what steps to take after a ...
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Empowering Retail: Handling Personal Grievances
Dealing with a personal grievance can feel overwhelming – especially when you’re trying to do the right thing for your team and your business. In this episode, our HR partner People & Culture shares practical advice on what to do when a com...
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Empowering Retail: Ditch spreadsheets & scale faster
Running a retail business shouldn’t mean juggling multiple systems and spreadsheets. In this episode, Annexa and Oracle NetSuite share how connected technology can bring your finance, inventory, and operations into one place - giving you cleare...
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Empowering Retail: Supporting Wellbeing in Retail
Looking after people is one of the biggest challenges – and responsibilities – in retail. In this episode of Empowering Retail, we’re joined by Retail NZ partner Workplace Support to unpack the wellbeing and mental health services Reta...
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Empowering Retail: Why Real‑Time Personalisation Matters - Lobyco Episode 2
In this episode, we’re joined by Marcus Hecht Henriksen from Lobyco to unpack why being dynamic, real‑time, and personal is no longer optional for retailers. Drawing on insights from The Great Retail Reckoning, we explore what true personalisat...
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Empowering Retail: Justice after retail crime
In this episode, we explore how restorative justice can give retailers a voice, support recovery after retail crime, and create meaningful accountability when the harm goes beyond lost stock. A powerful conversation for any retailer navigating ...
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Empowering Retail: Fuel Perks for Staff
Great benefits don’t have to be complicated or costly. In this episode we are joined by Liza Cox-Hancy from Kora to explore how retailers can support staff wellbeing by sponsoring access to everyday fuel savings.Learn more abo...
Empowering Retail: Smarter Loyalty with Lobyco
In this episode of Empowering Retail, we’re joined by Marcus Hecht Henriksen from Lobyco to explore how retailers can turn everyday customer interactions into stronger, longer‑lasting relationships. We dive ...
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Empowering Retail: Tax Reality Check
Running a retail business is tough enough without tax issues adding extra pressure. In this episode of Empowering Retail, Inland Revenue joins us to unpack the most common compliance pitfalls retailers face, how to manage tax debt earl...
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Empowering Retail: Fuel Prices, Supply & What’s Next
Oil prices have eased, the Government is talking resilience – but the fuel story isn’t over. As global uncertainty continues, what really matters next for prices and supply in New Zealand? Simon Parham, CEO of Waitomo, joins us for this latest ...
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Empowering Retail: NZ Fuel Supply Amid Global Conflict
Fuel remains front‑of‑mind for Kiwi businesses as global tensions continue to disrupt energy markets. In this follow‑up sector update, Liza Cox-Hancy, CEO of Kora, joins Retail NZ to unpack what the ongoing ...
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Empowering Retail: Cutting Power Costs
Power costs are one of the biggest expenses for business—and many are paying more than they need to. In this episode, we speak with Reliance Utilities about what is happening in the power sector and how they help businesses find better energy d...
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Empowering Retail: Global conflict and fuel costs
With global tensions pushing fuel back into the headlines, we’re joined by Simon Parham from Waitomo to unpack what the Iran, US and Israel conflict means for fuel supply and prices here in Aotearoa New Zealand.
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Empowering Retail: Recycling Vapes Responsibly
What happens to vapes after they’re used – and what role can retailers play in reducing waste? In this episode, we chat with Brett Ormsby from Vapo about VapeCycle, New Zealand’s first full vape recycling pr...
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Empowering Retail: Faster, Smarter Retail Hiring
Retailers are under pressure to hire quickly, without compromising on fit. So how do you cut through the noise? In this episode, we’re joined by Oneflick to talk about the hiring challenges retailers are facing, why video and AI are changing th...
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Empowering Retail: Crime Shifts & Nangs Update
In this episode, we’re joined by Matt Tierney from NZ Police, who shares new developments - including faster response times and strengthened support for retailers. We discuss practical best‑practice tips to help minimise crime and keep your tea...
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Empowering Retail: Managing Medical Incapacity
Medical incapacity is one of the most challenging and sensitive issues retailers face. In this episode, we are joined by Nikita Govind from Ford Sumner Lawyers to unpack what medical incapacity means for employers. We explore the le...
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Empowering Retail: Faster, Safer Billing
Discover how eInvoicing is reshaping the way Kiwi businesses get paid, by replacing PDFs and emails with a secure, direct exchange of invoice data between financial systems. Alan Carnaby from MBIE joins us to discuss what eInvoicing is and how ...
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Empowering Retail: Prevent Injuries with First Move
Workplace injuries don’t just impact individuals - they affect productivity, morale, and business performance. Provention’s First Move programme is changing the game by focusing on movement habits and physical intelligence to keep workers safe....
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Empowering Retail: Tackling Retail Crime with Auror
Retailers are under pressure - rising theft, safety concerns, and the need to protect staff and customers. In this episode, we spotlight a game-changing solution: Auror’s Subject Recognition tool with CEO and Co-founder Phil Thomson.
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