Satish Ranchhod, Senior Economist at Westpac shares his views on the outlook for the NZ economy in 2025. We discuss consumer confidence, mortgage refixing and which regions around New Zealand will likely see a boost in retail spending. Overseas...

In the changing world of Retail, businesses sometimes need to close or restructure. Join us as we discuss how to manage business changes with your team with Retail NZ’s HR advice specialist Yevgenya Chityan. Discover what a change process is an...

Yevgenya Chityan from Retail NZ’s Advice Service shares her advice on how to use the 90-Day trial clause successfully.  She covers specific requirements to ensure the trial period is legally valid, common issues and the importance of provi...

In this episode we discuss the hot topic of retail surcharging with Sean Carney from Mastercard.  Sean outlines historical and current industry guidelines and shares his thoughts on what changes are needed to improve the customer experienc...

Join us as we speak with seasoned logistics expert Rob Levy from NZ Couriers. Rob shares his top tips to ensure your peak season parcels reach your customers in one piece and on time! Ticketing systems, addresses, packaging and courier pick up ...

Greg Irvine from Workplace Support discusses ways retail businesses can help prevent team burnout over the busy holiday period. He shares simple tips, how to recognise signs of stress in your team, and how workers can prioritise their own wellb...

Join us as we talk retail resilience with Maria O’Halloran, CEO of Ballantynes which has been a Christchurch institution for 170 years.  Maria shares how Ballantynes’ customer focus and constant innovation has enabled the department store ...

In this episode we discuss planning for the future and how to make your money work for you with Warren Ngan Woo (Wazza) from Westpac.  This episode includes: The benefits of KiwiSaver Tips if you are still li...

Sustainability leader Grant Fraser from Mitre 10 shares his recommendations on ways SMEs can begin their journey towards sustainability.   We learn about the brand’s stakeholder engagement which drives packaging guidelines, rec...

Listen to our discussion about the Coalition Government’s first year in power. We look at business confidence and current sentiment, and look forward to what we can expect in 2025, plus:Labour force and immigation policyEle...

Join us as we discuss mortgages with Warren Ngan Woo (Wazza) from Westpac.  In this episode we discuss: The different types of mortgages Choosing your mortgage type for the market conditions, your goals and f...

In the third and final episode in this series we chat with Anthony Watson from Visa about the emerging technologies and trends in e-commerce.  We look at the average website attention span, discuss the three core principles for creating th...

Learn about consumer debt, and ways to manage and consolidate your debt with Warren Ngan Woo (Wazza) from Westpac. In this episode we discuss:  What is consumer debt?  When is debt consolidation a good option? &nb...

Recorded 29 August 2024, Matt Tierney, Manager of the Police National Retail Investigation Support Unit, updates us on the current retail crime situation. This episode covers:Best practice advice for sellers of vapes an...

Join us as we delve into the world of sustainability with Sandy Botterill from Foodstuffs New Zealand.  Sandy shares their approach and makes suggestions on how SMEs can engage with their own stakeholders to develop an action plan to effec...

Join us as we discuss Westpac’s updated economic overview with Senior Economist Satish Ranchhod.  Released August 2024, we look at where Westpac believes interest rates are headed, what the implications could be for retailers and how this ...

Our conversation with Anthony Watson from Visa continues.  In this episode we discuss brute force aka enumeration attacks, and pig butchering scams. Learn how to avoid triangulation fraud and reduce your risk of gift card fraud.  We a...

Join us as we speak with Renee Rowland, the Association Manager of Booksellers Aotearoa New Zealand, about her career journey.  Renee followed her passion, opening two small independent bookstores in the South Island after returning from t...

Join us as we discuss ways to budget and manage your expenses with Warren Ngan Woo (Wazza) from Westpac.  In this episode we discuss: Why budget and set a money plan? What money planning apps are out there?&n...

Learn how to protect your business, reputation and customers. We chat with Anthony Watson from Visa about scam statistics, fraud solutions and best practices using secure payment technologies. 

Wondering how to check for counterfeit currency?  In this episode, Barry O’Neill from the Reserve Bank shares advice on this tricky topic. We discuss: the current counterfeit note situation around the motu and wh...

Matt Tierney, Manager of the Police National Retail Investigation Support Unit, provides a retail crime update. We cover: criminal incidences update and statistics best practice...

Join us as we chat with Westpac Senior Economist Darren Gibbs about the Coalition Government’s first Budget and whether it will restore confidence to the market. Which demographic is still spending? Where are tax ...

Music is so emotive and can really enhance your in-store experience. Discover how it can set the scene and encourage customers to stay and purchase. Learn about music curation and licensing with OneMusic’s Greer Davies.

Ian Woolford of the Reserve Bank of NZ explains the digital currency consultation. Discover why and how it would work and how you can have your say. He also gives an update on the Cash in Rural Towns trial.